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Frequently Asked Questions

We accept Visa, MasterCard and American Express cards. Payment is only debited from your card at time of dispatch. Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. If you have any other questions please contact us by e-mail at
No you don't need to register and become a member to make a purchase.
Yes, our Shipping Partner is UPS.
*Countries will be shipped on a Delivery Duties Unpaid basis.
All duties and taxes are the responsibility of the Customer and if any reason the Customer refuse delivery, the Customer will still be charged the duties and taxes.
The purchased item will be returned to Bocan and the Customers will be directly charged for the unpaid duties and taxes along with the additional shipping costs.
Transit times show differs between 2 to 6 working days.
Delivery times of the customized orders depend on the Customers' special requests and the order details.
Tracking Number of the order is shared by e-mail as soon as the package is taken by UPS from Bocan Warehouse.
To track the order, please kindly visit
If the product is ready in stock, we will ship as soon as the payment is done, otherwise we will produce and ship in 3 weeks

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