Exchanges (if applicable)
Our policy lasts for 15 days from receiving your order. If 15 days have gone by after you receive your order, unfortunately we can’t offer you exchange.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: BCN KONFEKSIYON TUR TEKS ITH IHR TIC SAN A.Ş, Fethiye Mahallesi, Ferhat Sokak, Ercan Ozer Is Merkezi, 5/1 A Nilufer / Bursa / Turkey.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: BCN KONFEKSIYON TUR TEKS ITH IHR TIC SAN A.Ş, Harbiye Mah. Teşvikiye Cd. , Tinçel Apt. No: 31 Floor:5 Flat:10 Şişli, 34365 Istanbul , Türkiye
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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