Terms & Conditions

All users are deemed to have acknowledged that they have read and agree to the sales contract and the contract they have made.

The sales contract is a virtual sales contract between Bocan Home Textile and the customer.

Terms and Conditions

Article - 1: SUBJECT 

The subject of this contract is the Protection of Consumers No 6502 with regard to the sale and delivery of the products for which the CUSTOMER has ordered in electronic form from the internet site "www.bocancouture.com" of SELLER (" And the rights and obligations of the parties in accordance with the provisions of the Distance Regulations Regulation published in the Official Gazette dated 27.11.2014.


Title: BCN CONFECTION TURİZM TEKSTİL İTH. EXP. SAN.TİC.A.Ş. (Hereinafter referred to as "BOCAN HOME TEXTILE" or "SELLER") Address: Fethiye Mah. Ferhat Sok. Ercan Özer Business Center No: 5A / 1 Nilüfer / BURSA Phone: +90 224 247 12 21 Product Return Address: BCN KONFEKSİYON TURİZM TEKSTİL İTH. EXP. SAN.TİC.A.Ş. E-Trade Unit: Fethiye Mah. Ferhat Sok. Ercan Özer Business Center No: 5A / 1 Nilüfer / BURSA E-Mail: info@bocancouture.com


All members are all buyers who are members of BOCAN HOME TEXTILE's e-commerce store bocancouture.com and are shopping. (Hereinafter referred to as "RECIPIENT" or "CUSTOMER").


Goods / Service or Product; Type, Quantity, Brand / Model, Color, Adedi, Sales Value and Payment Order are as stated on the site and these promises can change without informing the buyer.



5.2. The SELLER is not responsible for any direct or indirect damages incurred by the use of the Website or the mobile application and other data and programs, whether in breach of contract, tort, or otherwise. SELLER, in breach of contract, tort, negligence or other reasons; the Company shall not be held liable for any interruption, interruption, error, negligence, interruption, deletion, loss, delay in processing or communication, computer viruses, malfunctions in telecommunication lines, communication failure, theft, destruction or unauthorized entry, alteration or use. 

5.3. The SELLER reserves the right to change, re-organize, stop broadcasting without any prior reservation, without any prior reservation, any and all services, products, terms of use available on the Website and / or Mobile Application and the information provided on the Website and / or Mobile Application. The changes take effect on the Internet Site and / or Mobile Application on the date of publication. The Company recommends to visit CUSTOMER's website and / or mobile app at each entry on the legal warning page. These conditions also apply to other linked web pages. 

5.4. The Internet Site and the Mobile Application may contain links or references to other internet sites that are not under the control of the SELLER. The SELLER is not responsible for the content of these sites or any other links they contain.

5.5. The general view and design of the SELLER, the Internet Site and the Mobile Application and all information, pictures, all kinds of trademarks, internet site name, logo, icon, demonstrative, written, electronic, graphic or machine readable in the Internet Site and Mobile Application ("Materials"), including, but not limited to, technical data, computer software, applied sales system, business method and business model, and their respective intellectual and industrial property rights, and the Materials are under legal protection. No Material on the Internet Site and / or Mobile Application; copied, reproduced, translated into another language, republished, or downloaded, posted, transmitted, distributed or distributed, including without limitation, code and software, without prior permission and without prior written permission. The whole or part of the Website and / or Mobile Application may not be used without permission in another web site or mobile application. On the contrary, if any condition is found, the SELLER retains all other rights relating to civil and criminal liability and not expressly stated here.

5.6. The personal information of the PURCHASER may only be disclosed to the authorities if such information is requested by the official authorities and if it is obliged to make a statement to the authorities in accordance with the provisions of the applicable statutory legislation.

5.7. The contract product shall be delivered to the PURCHASER or to the person / organization shown on the internet site during the period specified in the preliminary information depending on the distance of the place of residence of the PURCHASER for each product not exceeding 30 days from the order date delivered. The Cargo Company is Aras Cargo (Aras Distribution and Marketing), where the SELLER agrees as of the date this Agreement is approved. Any cargo / shipping fee related to the delivery shown in Article 3 will be paid by the PURCHASER and will be reflected in the bill for the order under the name of "Shipping Fee" if the total order price is below 150 (hundred) Turkish Liras.

5.8. If the contractual product (s) are to be delivered to another person (s) other than the PURCHASER, the SELLER shall not be responsible for any damages which may be incurred by the delivery person / organization.

5.9. The SELLER shall not be held liable for any damages that may arise from the error or negligence of the cargo company responsible for the shipment in the course of the shipment of the product (s) to the PURCHASER and / or for failure to deliver them to the PURCHASER. 

5:10. The SELLER is responsible for ensuring that the contractual product (s) is sound, complete, in accordance with the specifications specified in the order and delivered with warranty documents and manuals, if any.

5:11. If the SELLER fails to fulfill the contractual obligations in case the fulfillment of the ordered product or service becomes impossible, it shall notify the PURCHASER of its performance obligation arising out of the contract and shall supply the PURCHASER with a different product of equal quality and price. 

5:12. After the delivery of the product (s), the credit card belonging to CUSTOMER, the debit card and other payment systems offered on the Internet Site and Mobile Application shall be deemed unjustified or unlawful for unauthorized use without prejudice to the PURCHASER bank or financial institution can not pay the product price to SELLER, it is obligatory to return the product to SELLER within 3 (three) days, provided that the SELLER has been delivered to him. Otherwise, the PURCHASER agrees and undertakes that all legal proceedings shall be carried out.

5:13. SELLER reserves the right to refund the price paid by the BUYER if the product or service purchased by the BUYER is not in the stocks of the supplier in which the SELLER is serviced and if the equivalent product is not available at the same price.

5:14. The SELLER is obliged to notify the BUYER if it can not deliver within the term of the contractual product due to force majeure or weather dispute which prevents the transportation or disconnection of the transportation. In such case, the amount paid by the PURCHOR in the case of canceling the order shall be paid in one payment in accordance with the payment instrument used to purchase the product (s) to him within 14 (fourteen) days. 

5.15. In the payments made by the PURCHASER with credit card, the amount of the product (s) is returned to the relevant bank within 14 (fourteen) days after the order is canceled by the PURCHASER. Since this amount is directly related to the bank transaction process after the bank return to the account of the BUYER, the BUYER will not be able to intervene in any way for possible delays and that the amount returned by the BUYER to the account of the BUYER by the bank will be on average 2 to 3 weeks . 

5.16. SELLER reserves the right to cancel purchases over the Internet Site that exceed the needs of the PURCHASER. In the case of purchases over the wholesale procurement that exceeds the buyer's requirement, the seller reserves the right to cancel the order entirely or to provide only 3 (three) product shipment which is in the limit of retail purchase in case of exceeding 3 (three) products.

5:17. In the case of purchases made with credit card by the PURCHASER, if the related transaction can not be performed due to 3 (3) incorrect password entries, the SELLER has the right to request all kinds of information and documents including visual means to confirm the identity and credit card information from the PURCHASER . In the event that the PURCHASER information and documents are not supplied by the PURCHASER, incomplete supply or if the provided information and documents do not correspond with the order information, the SELLER has the right to immediately cancel the relevant order without any liability and compensation. 

5.18. If the product prices are written below the market price at the level understood by the average person that is a clear mistake, the SELLER has the right to cancel all orders placed according to this defective fiasco. The PURCHASER agrees and declares that in such a case there will be no right or claim due to a clear fault.


The PURCHASER shall have the right to withdraw from the contractual product (s) without having to demonstrate any reason within 14 (fourteen) days from the delivery of the contractual product (s) to him / her. In the event of the use of the right of withdrawal, returned goods must be returned by the shipping company that the SELLER agrees and will be heard by the customer through the internet site. The costs arising from the use of the right of withdrawal shall be borne by the SELLER if the product (s) is returned by the cargo company where the SELLER agrees.

If the product returned for any reason within the period is not negotiated with the seller who is notified to the BUYER and the seller has agreed, the cargo cost will be covered by the BUYER. The right of withdrawal must be reported to the SELLER by fax, telephone or e-mail within 14 (fourteen) days and must be suitable for resale right within the scope of the article 6 provisions of the product and available for resale by the SELLER. If this right is used,

6.1. The invoice for the product delivered to the third party or the PURCHASER must be sent together with the return invoice issued by the institution when the product invoice has been issued and the product has been returned to the third party or the BUYER will not be completed if the return invoice is not withdrawn) 

6.2. Return form,

6.3. The SELLER must be delivered to the product return address stated in the first item, complete and undamaged, together with the box, package, if any standard accessories, of the items to be returned within 10 (ten) days from the date of notice of withdrawal. The SELLER will return all payments made to the PURCHASER to the PURCHASER within 14 (fourteen) days from the date on which the PURCHASER's notice of withdrawal reaches him.

When the product is returned to the SELLER, the original receipt submitted to the SELLER during the delivery of the product must be returned (in order to maintain consistency in the accounting records). The "return refund" statement will be written on the invoice that will be returned with the product and signed by the BUYER. If the FATURAN is not shipped to the SELLER within 5 (five) days after the product is shipped together with the product or at the latest, the product will not be returned and the product will be sent back to the SELLER in the same way.


The PURCHASER shall not be entitled to withdrawal under the scope of Article 15 of the Regulation on Distance Contracts published in the Official Gazette on 27.11.2014 under the following products:

7.1. Products related to goods or services whose price fluctuates depending on fluctuations in the financial market and which are not controlled by the SELLER or the supplier.

7.2. Commodity related products prepared in accordance with the buyer's wishes or personal needs. 

7.3. Products for the delivery of goods that can be quickly deteriorated or whose expiration date may pass. ç) After the delivery, goods such as packaging, tape, seal, package are opened; products for the delivery of unsuitable health and hygiene products.

7.4. Contracts relating to goods that are mixed with other products after delivery and which can not be separated by nature.

7.5. Products related to books, digital content and computer consumables that are provided in the physical environment in case the protective elements such as packaging, tape, seal, package are opened after delivery of the goods.

7.6. Products for the delivery of periodicals, such as newspapers and magazines, except those provided under the Subscription Agreement.

7.7. Products for accommodation, goods transport, car rental, catering, and leisure time for leisure or recreation, to be performed on a specific date or period.

7.8. Products for instant service in electronic environment or non-physical goods delivered immediately to the buyer.

7.9. Before the end of the right of withdrawal, products related to services started with the approval of the PURCHASER.


Consumer; complaints and appeals may be made to the District and District Arbitral Tribunal or the Consumer Tribunal of the Consumer Affairs where the Consumer purchases goods or services or resides within the monetary limits set by the Ministry of Customs and Trade every December.