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SHIPPING

• We are a conscious label and we only produce on demand. Therefore, it might take between 14-21 days for a product to be ready and shipped by DHL as door delivery.
• Free International Shipping in 3 weeks by using our Shipping Partner UPS & DHL!
• Countries will be shipped on a Delivery Duties Unpaid basis.
• All duties and taxes are the responsibility of the Customer and if any reason the Customer refuse delivery, the Customer will still be charged the duties and taxes.
• The purchased item will be returned to Bocan and the Customers will be directly charged for the unpaid duties and taxes along with the additional shipping costs.
• Delivery times of the customized orders depend on the Customers' special requests and the order details.
• Tracking Number of the order is shared by e-mail as soon as the package is taken by UPS from Bocan Warehouse.
• To track the order, please kindly visit https://www.ups.com/tracking/tracking.html
• If the product is ready in stock, we will ship as soon as the payment is done, otherwise we will produce and ship in 3 weeks

RETURNS AND EXCHANGES

• Easy and complimentary, within 14 days
• See conditions and procedure in our return FAQs